Status: February 2025

1. general, content and conclusion

1.1. Parteien und Gegenstand

This contract governs the legal relationship between SECURUS IoT Monitoring GmbH, Am Farmböddel 7a, D-24623 Großenaspe/Germany (“SECURUS IoT Monitoring GmbH”) and its customer (“Customer”) with regard to the provision of the Securus solution. The Securus solution consists of a gateway to which various sensors can be connected and a cloud-based software for use via the Internet (Software as a Service). It also includes the sale of hardware. SECURUS IoT Monitoring GmbH does not provide its services to consumers, but exclusively for the purposes of the customer’s commercial or independent professional activity. Diese Geschäftsbedingungen gelten nicht für Verträge mit Verbrauchern.

1.2. Keine abweichenden Regelungen

The validity of deviating provisions or provisions that go beyond these provisions shall be excluded unless SECURUS IoT Monitoring GmbH has confirmed this in writing. This applies in particular to the customer’s general terms and conditions, even if SECURUS IoT Monitoring GmbH accepts an order from the customer in which the customer refers to its general terms and conditions and/or the customer’s general terms and conditions are attached and SECURUS IoT Monitoring GmbH does not object to them. Individual agreements between SECURUS IoT Monitoring GmbH and the customer shall always take precedence.

1.3. Zustandekommen des Vertrages

The contract is concluded when the customer and SECURUS IoT Monitoring GmbH sign a service certificate or an EVB-IT contract.

1.4. The text of the contract is stored by SECURUS IoT Monitoring GmbH after the conclusion of the contract, but is not publicly accessible. Der Kunde kann diese Allgemeinen Geschäftsbedingungen abrufen, speichern und ausdrucken.

1.5. Die Vertragssprache ist Deutsch.

2. services of SECURUS IoT Monitoring GmbH

2.1. Nutzungsrecht

SECURUS IoT Monitoring GmbH provides the customer with the software solution (“Securus”) designated and described in the service certificate or EVB-IT contract for use via the Internet (“Service”). The software is operated on servers of a data center used by SECURUS IoT Monitoring GmbH. For the term of this contract, the customer shall receive the non-exclusive and non-transferable right to access the software by means of a browser and an Internet connection and to use it for his own business purposes exclusively in the exercise of his commercial or independent professional activity. This includes the right to temporarily store program codes (e.g. JavaScript) on the user’s computer (e.g. in the working memory or browser cache) to the extent necessary for this purpose and to execute them there. The right of use is limited to the maximum number of locations booked by the customer in accordance with the service certificate or EVB-IT contract. Eine Nutzungsüberlassung oder Bereitstellung des Services an Dritte ist untersagt.

2.2. Verfügbarkeit

SECURUS IoT Monitoring GmbH provides the Securus solution to the customer in accordance with the service description in the service level agreement or EVB-IT contract. The customer is responsible for the Internet connection between the customer and the data center as well as the hardware and software required for this (e.g. PC, network connection, browser). SECURUS IoT Monitoring GmbH provides its services at the connection point of the data center it uses to the Internet.

2.3. Einrichtung

The customer is responsible for the initial setup of the Securus solution (individual settings or input/import of data). SECURUS IoT Monitoring GmbH is not obliged to modify the Securus solution, in particular to reprogram it according to the customer’s wishes. Entsprechende Leistungen sind gesondert zu vereinbaren und zu vergüten.

2.4. Support

SECURUS IoT Monitoring GmbH provides free telephone and e-mail support to assist with the use of the Securus solution. The support does not include: general know-how transfer, training, configuration and implementation or customer-specific documentation or customization of the software.

2.5. Dokumentation

Unless otherwise agreed, SECURUS IoT Monitoring GmbH does not owe the provision of user documentation. Other documentation, training or instruction services shall be agreed and remunerated separately.

2.6. Leistungsänderungen

The customer is aware that the Securus solution is a standard software that is provided as a software-as-a-service service and that a large number of customers access a central system. The economies of scale resulting from such a multi-tenancy model can only be exploited if it is a standardized software product that can also be further developed. The parties therefore agree: SECURUS IoT Monitoring GmbH may change the service (including the system requirements) for good cause. Ein solcher Grund liegt insbesondere vor, wenn die Änderung erforderlich ist aufgrund (i) einer notwendigen Anpassung an eine neue Rechtslage oder Rechtsprechung, (ii) changes in technical conditions (new browser versions or technical standards) or (iii) des Schutzes der Systemsicherheit. In addition, SECURUS IoT Monitoring GmbH may make appropriate changes to the service as part of further development of the software (e.g. deactivation of old functions that have been largely replaced by new ones). SECURUS IoT Monitoring GmbH shall inform the customer of any changes that are not only insignificantly disadvantageous to him in good time, usually two weeks before they come into effect, by e-mail. Die Zustimmung des Kunden zu einer solchen Änderung gilt als erteilt, wenn der Kunde der Änderung nicht bis zum Änderungstermin schriftlich oder per E-Mail widerspricht. When announcing the change, SECURUS IoT Monitoring GmbH will point out this legal consequence again separately. Würde die Änderung das vertragliche Gleichgewicht zwischen den Parteien zu Lasten des Kunden nicht nur unerheblich stören, unterbleibt die Änderung.

2.7. Verkauf von Hardware

Insofar as SECURUS IoT Monitoring GmbH submits an offer to a customer for the purchase of hardware and unless otherwise agreed, SECURUS IoT Monitoring GmbH shall be bound by the offer for a period of two weeks after submission. Im Einzelfall kann auch eine längere Bindungszeit vereinbart werden. Ein Kaufvertrag und sonstige Vereinbarungen kommen in jedem Fall erst durch die Unterzeichnung eines Vertrages zustande. Unless expressly agreed otherwise, the documents belonging to the offer, such as illustrations, drawings, weights and dimensions, are only approximate.

2.8. Terms of delivery for hardware

The delivery period is agreed individually or specified by SECURUS IoT Monitoring GmbH upon acceptance of the order, but depends on half of the invoice being paid. Bei angegebenen Lieferfristen handelt es sich auch bei schriftlicher Mitteilung nur um unverbindliche Angaben. The expiry of certain delivery dates shall not release the customer from the obligation to set a reasonable grace period; this shall not apply if SECURUS IoT Monitoring GmbH has expressly designated a deadline or a date as a binding delivery date in writing.

If SECURUS IoT Monitoring GmbH is unable to meet binding delivery deadlines for reasons for which it is not responsible (non-availability of the service), it shall inform the customer of this immediately and at the same time notify the customer of the expected new delivery deadline. If the service is also not available within the new delivery period, SECURUS IoT Monitoring GmbH shall be entitled to withdraw from the contract in whole or in part; any consideration already provided by the customer shall be refunded immediately.

Teillieferungen sind gestattet, sofern sie dem Kunden nicht unzumutbar sind.

2.9. Retention of title

SECURUS IoT Monitoring GmbH retains title to the goods until the purchase price has been paid in full. Die nachfolgenden Regelungen gelten nur im kaufmännischen Verkehr: Der Kunde darf den Liefergegenstand weder verpfänden noch zur Sicherung übereignen. In the event of seizure, confiscation or other dispositions by third parties, the customer must notify SECURUS IoT Monitoring GmbH immediately.

In the event of breach of contract by the customer, in particular in the event of non-payment of the purchase price due, SECURUS IoT Monitoring GmbH shall be entitled to withdraw from the contract in accordance with the statutory provisions and to demand the return of the goods on the basis of the retention of title and the withdrawal. If the customer does not pay the purchase price due, SECURUS IoT Monitoring GmbH may only assert these rights if SECURUS IoT Monitoring GmbH has previously set the customer a reasonable deadline for payment without success or if such a deadline is dispensable under the statutory provisions.

The customer is entitled to resell the reserved goods in the ordinary course of business, provided that the claims arising from the resale are transferred to SECURUS IoT Monitoring GmbH as follows:

The customer hereby assigns to SECURUS IoT Monitoring GmbH all claims including all ancillary rights arising from the resale against the purchaser or third parties up to the amount of the purchase price claim. Zur Einziehung dieser Forderung ist der Kunde auch nach der Abtretung befugt. The authorization of SECURUS IoT Monitoring GmbH to collect the claims itself shall remain unaffected by this; however, SECURUS IoT Monitoring GmbH undertakes not to collect the claims as long as the customer meets its payment obligations. SECURUS IoT Monitoring GmbH may demand that the customer informs SECURUS IoT Monitoring GmbH of the assigned claims and their debtors, provides all information necessary for collection, hands over the relevant documents and informs the debtor of the assignment. In jedem Fall erlöschen die vorgenannten Sicherungen automatisch, sobald ihr Wert die zu sichernden Forderungen um mehr als 10 % übersteigt.

3. remuneration and default of payment

3.1. Gebührenstruktur

The customer shall owe SECURUS IoT Monitoring GmbH the remuneration agreed in the service certificate or EVB-IT contract for the use of the Securus solution during the term of the contract. Die Vergütung kann bestehen aus einer einmaligen Einrichtungsgebühr, einer festen monatlichen Grundgebühr und einer von der Anzahl der gebuchten Nutzungseinheiten abhängigen monatlichen Nutzungsgebühr.

3.2. Entstehen der Grund- und Nutzungsgebühr

Die Grund- und Nutzungsgebühr ist im Voraus unmittelbar nach Vertragsschluss, Vertragsänderung oder Vertragsverlängerung zur Zahlung fällig (Vorkasse) und sodann jeweils am selben Kalendertag der Folgemonate fällig. An increase of the booked locations (or change to a higher service package) is possible at any time, a reduction (or change to a lower service package) is only possible with effect from the end of the basic or an extension term or before with the consent of SECURUS IoT Monitoring GmbH. Im Falle einer Erhöhung der gebuchten Standorte innerhalb der Grund- oder einer Verlängerungslaufzeit werden die zusätzlichen Gebühren anteilig in Rechnung gestellt. The prices according to the SECURUS IoT Monitoring GmbH price list valid at the time of ordering the additional usage units shall apply to the additional usage units.

3.3. Rechnungsstellung

SECURUS IoT Monitoring GmbH shall invoice the prices and fees upon conclusion of the contract, contract amendment or contract extension and otherwise monthly in advance. Der Rechnungsbetrag ist innerhalb von 10 Tagen zu zahlen. Invoicing takes place online by uploading the invoice as a downloadable and printable PDF file in the customer menu or sending it by e-mail (“online invoice”). Ein Anspruch auf digital signierte Rechnungen (§ 14 Abs. 3 UStG) besteht nicht. Im Falle der Online-Rechnung gilt diese dem Kunden als zugegangen, wenn sie für ihn im Kundenmenü abrufbar und damit in seinen Verfügungsbereich gelangt ist oder mit Erhalt der E-Mail. SECURUS IoT Monitoring GmbH reserves the right to issue invoices by post as an alternative to online invoicing. However, the customer shall only be entitled to receive an invoice by post if the customer requests the invoice from SECURUS IoT Monitoring GmbH and pays the agreed fee (currently EUR 1.45 per individual invoice).

3.4. Zahlung per Lastschrift

Die Zahlung der Rechnungsbeträge erfolgt mittels Überweisung, SEPA-Lastschrift oder Paypal-Überweisung.

3.5. Beginn der Nutzungsmöglichkeit

The use of the Securus solution is only permitted and possible after receipt of the invoice amount by SECURUS IoT Monitoring GmbH.

3.6. Kaufpreise für Hardware

Sofern im Einzelfall nichts anderes vereinbart wurde, sind die Rechnungen über die verkaufte Hardware zur Hälfte im Voraus zahlbar und fällig, der Restbetrag innerhalb von zehn Tagen. The hardware will only be shipped to the address specified in the contract after receipt of the invoice amount by SECURUS IoT Monitoring GmbH.

3.7. Nettopreise

Alle Preise verstehen sich zuzüglich der jeweils geltenden gesetzlichen Umsatzsteuer.

3.8. Zahlungsverzug

If the customer is in default of payment, SECURUS IoT Monitoring GmbH shall be entitled to default interest in the amount of 9 percentage points above the base interest rate. SECURUS IoT Monitoring GmbH shall be entitled to prove higher damages caused by default. The customer shall be obliged to reimburse SECURUS IoT Monitoring GmbH for reminder fees in the amount of EUR 40 in accordance with Section 6. § 288 BGB. If the customer defaults on payment of the remuneration or a not insignificant part of the remuneration for two calendar months; or in a period extending over more than two months on payment of the remuneration in an amount equal to twice the monthly basic fee plus usage fee, SECURUS IoT Monitoring GmbH shall be entitled to block access to the Securus solution or to terminate the contract extraordinarily after issuing a corresponding warning by e-mail or letter. During the blocking period, the customer has no access to the data stored in the Securus solution. Im Falle einer Kündigung findet Ziffer 9.4 Anwendung. Otherwise, SECURUS IoT Monitoring GmbH may claim damages in accordance with the statutory provisions.

4. duties and obligations of the customer

4.1. Backup copies

It is the customer’s responsibility to keep copies of the data entered by him and to make regular backup copies (e.g. transfer of data from the SECURUS system to internal systems). If the customer violates this obligation to make proper data backups, SECURUS IoT Monitoring GmbH’s liability for data loss shall be limited to the amount of damage that would have occurred even if the customer had made proper, regular data backups.

4.2. Rechtmäßige Nutzung

The customer shall only use the SECURUS product within the scope of the contractual and statutory provisions and shall not infringe any third-party rights when using the product. In particular, the customer shall observe the regulations on data protection, competition law and copyright law when using the product and shall not import any harmful or illegal data or misuse the product in any other way. Customers may not use any mechanisms, software or other scripts in connection with the use of the product that may interfere with the functioning of the software. Customers may also not take any measures that could result in an unreasonable or excessive load on the infrastructure, block, overwrite or modify content generated by SECURUS IoT Monitoring GmbH or interfere with the system in any other way.

4.3. Systemanforderungen und Mitwirkungspflicht

Requirements for hardware and software at the customer’s premises as well as organizational requirements and the customer’s duty to cooperate are regulated in the service contract or in a separate service description. Unless otherwise specified, the customer must use a current version of a common browser such as Google Chrome, Firefox, Microsoft Edge or Safari. Additional specific requirements for the use of SECURUS are described in the respective documentation of the product.

4.4. Security and access control

Every customer is obliged to inform SECURUS IoT Monitoring GmbH immediately if there are indications that their access has been misused. Each customer shall be liable for all activities carried out using his access and shall indemnify SECURUS IoT Monitoring GmbH against any claims for damages by third parties, unless the customer is not responsible for the misuse.

4.5. Tax-relevant data

The customer is responsible for storing tax-relevant data in accordance with the statutory requirements (in particular the provisions of commercial and tax law). The customer is aware that the SECURUS product does not meet the requirements of the “Principles of Data Access and Verifiability of Digital Documents (GDPdU)”. Therefore, the customer is responsible for fulfilling any tax law requirements through external archiving or documentation systems.

5 Customer data and data protection

5.1. Kundendaten

The data entered by the customer when using the SECURUS product (e.g. device data, status information, messages) and the data generated in the process and attributable to the customer (e.g. warning messages, logs) (collectively “customer data”) are the exclusive property of the customer.

5.2. Nutzung der Kundendaten

The customer hereby grants SECURUS IoT Monitoring GmbH the non-exclusive, worldwide, free-of-charge right, limited to the term of this contract, to use the customer data for the purpose of providing the SECURUS product, in particular to store it in a data center operated by SECURUS IoT Monitoring GmbH. SECURUS IoT Monitoring GmbH shall also remain entitled to use the customer data in aggregated or statistical form for error analysis and further development of the functions of the software as well as for anonymized evaluations and benchmarks.

5.3. Auftragsverarbeitung

Insofar as the customer data is personal data, the following applies: SECURUS IoT Monitoring GmbH processes the customer data as a processor within the meaning of applicable data protection regulations exclusively on behalf of and in accordance with the instructions of the customer and exclusively for the purpose of providing the SECURUS product. Der Kunde bleibt für die Rechtmäßigkeit der Erhebung, Verarbeitung und Nutzung der Kundendaten gemäß den gesetzlichen Datenschutzbestimmungen verantwortlich. Details are regulated in an order processing contract concluded between SECURUS IoT Monitoring GmbH and the customer.

5.4. Datenschutzhinweise

Details on the collection, processing and use of personal data by SECURUS IoT Monitoring GmbH are described in the data protection information. These are available at https://www.securus-m.de/datenschutz/. However, the customer is obliged to create its own supplementary data protection information and provide it to the end customer if the customer requests personal data such as name, e-mail address or device data via the SECURUS product.

6. claims for defects

6.1. Mängelfreiheit und Beschaffenheit

SECURUS IoT Monitoring GmbH shall provide the SECURUS product and the delivery of associated hardware free of material defects and defects of title and shall maintain the software in a condition suitable for use in accordance with the contract during the term of the contract. The contractually agreed quality of the hardware and software shall be determined exclusively by the specification contained in the service contract or in the service description, but not by information on the website, oral or written statements made by SECURUS IoT Monitoring GmbH prior to the conclusion of the contract or information contained in marketing materials. The obligation to maintain the software does not include the adaptation of the software to changed conditions of use or technical and functional developments, such as changes to the IT environment, hardware or operating systems, adaptation to the functional scope of competing products or establishing compatibility with new data formats.

6.2. Mängelbeseitigung

The customer shall report any defects in the SECURUS product to SECURUS IoT Monitoring GmbH without delay and explain the detailed circumstances of their occurrence. SECURUS IoT Monitoring GmbH shall remedy the defect within a reasonable period of time. It is entitled to show the customer temporary workarounds and to eliminate the defect later by adapting the software, provided this is reasonable for the customer.

6.3. Anfängliche Unmöglichkeit

Die verschuldensunabhängige Haftung für anfängliche Mängel gemäß § 536a Abs. 1, Alt. 1 des Bürgerlichen Gesetzbuches wird ausgeschlossen.

6.4. Verjährung

Mängelansprüche verjähren innerhalb von 12 Monaten. This does not apply in the case of claims for damages for defects, insofar as SECURUS IoT Monitoring GmbH is liable by law.

6.5. Gesetzliche Regelung

Im Übrigen gelten die gesetzlichen Regeln zur Mängelhaftung.

6.6. Unentgeltliche Überlassung

Insofar as SECURUS IoT Monitoring GmbH provides services free of charge (e.g. during a test phase), the provisions on lending shall take precedence. This means in particular that SECURUS IoT Monitoring GmbH’s liability for defects is limited to fraudulent intent in accordance with Section 600 BGB, liability is limited to intent and gross negligence in accordance with Section 599 BGB and there is a shortened limitation period of six months in accordance with Section 606 BGB.

7. indemnification obligations

7.1. Pflicht zur Freistellung

If third parties (including public authorities) assert claims or legal violations against SECURUS IoT Monitoring GmbH based on the allegation that the customer has violated its contractual obligations, in particular that it has imported illegal data into the SECURUS product or used the product in an anti-competitive or otherwise illegal manner, the following shall apply: The customer shall immediately indemnify SECURUS IoT Monitoring GmbH against such claims, provide SECURUS IoT Monitoring GmbH with reasonable support in the legal defense and indemnify SECURUS IoT Monitoring GmbH against the costs of the legal defense.

7.2. Voraussetzungen der Freistellungspflicht

A prerequisite for the indemnification obligation under Section 7.1 is that SECURUS IoT Monitoring GmbH immediately informs the customer in writing of any claims asserted, does not make any acknowledgements or equivalent declarations and enables the customer to conduct all judicial and extrajudicial negotiations on the claims at the customer’s expense – as far as possible.

8. limitation of liability

8.1. Ausschluss in bestimmten Fällen

SECURUS IoT Monitoring GmbH shall be liable without limitation outside the warranty for defects for damage caused intentionally or through gross negligence on the part of SECURUS IoT Monitoring GmbH. SECURUS IoT Monitoring GmbH shall also be liable for the slightly negligent breach of essential obligations (obligations whose breach jeopardizes the achievement of the purpose of the contract) and for the breach of cardinal obligations (obligations whose fulfillment is essential for the proper execution of the contract and on whose compliance the customer regularly relies), but in each case only for the foreseeable, contract-typical damage. SECURUS IoT Monitoring GmbH shall not be liable for the slightly negligent breach of other obligations. In all other respects, the liability of SECURUS IoT Monitoring GmbH is excluded, irrespective of the legal basis, unless SECURUS IoT Monitoring GmbH is liable by law, in particular for injury to life, body or health of a person, assumption of an express guarantee, fraudulent concealment of a defect or under the Product Liability Act. Guarantees by SECURUS IoT Monitoring GmbH shall only be made in writing and, in case of doubt, shall only be interpreted as such if they are designated as a “guarantee”.

8.2. Amount of the typically foreseeable damage

The parties assume that the “typically foreseeable damage” for all cases of damage occurring in a calendar year corresponds at most to the net remuneration for the services of SECURUS IoT Monitoring GmbH that is provided for or incurred for this calendar year in accordance with the agreement (whichever of these two amounts is higher).

8.3. Kostenlose Testphase

The liability of SECURUS IoT Monitoring GmbH is limited to intent and gross negligence for damages caused during a free trial period or other free provision of the product.

8.4. Employees and representatives of SECURUS IoT Monitoring GmbH

The limitations of liability in Clauses 8.1 to 8.4 also apply to claims against employees and agents of SECURUS IoT Monitoring GmbH.

9 Term and termination

9.1. Laufzeit

Depending on the customer’s order, the contract for the SECURUS product is concluded for a specific term (“basic term”) and is then automatically extended by the same period (“extension term”) if the contract is not terminated by either party with four (4) weeks’ notice (“notice period”) to the end of the basic term or an extension term. Soweit nicht anders vereinbart, betragen die Grundlaufzeit und die Verlängerungslaufzeit jeweils vierundzwanzig (24) Monate. Das Recht zur Kündigung aus wichtigem Grund bleibt unberührt.

9.2. Form

Die Kündigung muss schriftlich erfolgen.

9.3. Daten bei Vertragsende

At the end of the contract term, the customer can no longer access their customer data (e.g. device data or logs). It is the customer’s responsibility to export the data before the end of the contract term using the export function of the SECURUS product and to save it for further use. SECURUS IoT Monitoring GmbH shall only be obliged to release the customer data beyond this (e.g. provision as an SQL dump or in a specific format) if this is agreed and remunerated separately. At the end of the contract, SECURUS IoT Monitoring GmbH shall delete the customer data, unless SECURUS IoT Monitoring GmbH is legally obliged to retain it. If deletion is only possible with disproportionate effort (e.g. in backups), SECURUS IoT Monitoring GmbH shall be entitled to block the data.

10. final provisions

10.1. Service certificate or EVB-IT contract

Der Service-Schein oder ein EVB-IT Vertrag ist Vertragsbestandteil. Im Falle eines Widerspruchs zwischen diesen Allgemeinen Geschäftsbedingungen und dem Service-Schein oder EVB-IT Vertrag gehen die Bedingungen des Service-Scheins bzw. EVB-IT Vertrags vor.

10.2. Aufrechnung

The customer may only offset or assert a right of retention with claims other than its contractual counterclaims from the respective legal transaction concerned if this claim is undisputed by SECURUS IoT Monitoring GmbH or has been legally established. Bei Mängeln bleiben die Gegenrechte des Kunden unberührt, insbesondere sein Recht, einen im Verhältnis zum Mangel angemessenen Teil der Vergütung zurückzubehalten.

10.3. Schriftform

Änderungen dieses Vertrages bedürfen der Schriftform. Dies gilt auch für die Abbedingung des Schriftformerfordernisses.

10.4. Anwendbares Recht

Auf diesen Vertrag und sämtliche damit im Zusammenhang stehende Streitigkeiten (sowohl vertraglich als auch deliktisch) findet ausschließlich deutsches Recht unter Ausschluss des UN Kaufrechts Anwendung.

10.5. Gerichtsstand

If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction shall be the registered office of SECURUS IoT Monitoring GmbH. SECURUS IoT Monitoring GmbH shall remain entitled to sue at the customer’s registered office.

10.6. Teilunwirksamkeit

Sollten einzelne Bestimmungen dieses Vertrages unwirksam sein oder werden, so wird dadurch die Wirksamkeit der übrigen Bestimmungen nicht berührt. Statt der unwirksamen Bestimmung gilt dasjenige, was die Parteien nach dem ursprünglich angestrebten Zweck unter wirtschaftlicher Betrachtungsweise redlicherweise vereinbart hätten. Das Gleiche gilt im Falle einer Vertragslücke.